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Commercial & Customer → Order Management
The Customer Order to Fulfillment Day-in-Life covers the end-to-end process from customer order receipt through to delivery confirmation and invoice generation. It spans Commercial, Operations, Supply, Finance, and Digital value streams.
Process Owner
Order Management Director
Accountable: Commercial Operations VP
Stable Identifier
UBPR-COM-510-DIL-01
Process Activities
8
end-to-end steps
To receive a valid customer order, confirm product or service availability, coordinate fulfillment, and deliver the agreed output to the customer within contracted terms — accurately and completely.
Customer submits a purchase order, online order, or sales-team-confirmed order.
A valid customer account exists, pricing is agreed, and product or service availability can be confirmed.
Completion Criteria
Order delivered and confirmed, invoice issued, order record closed.
Accounts Receivable
Invoice generated by Order Management triggers AR process.
Credit Management
Credit check at order acceptance connects to credit exposure management.
Inventory Management
Inventory availability confirmation and reservation.
Manufacturing Execution
Make-to-order triggers production for non-stock items.